Online Service Desk Assessment Tool
A taster of the Service Desk Certification programme
Complete this informal online service desk assessment to get an idea of how the service provided by your service desk and wider IT support operation measures against the Global Best Practice Standard for Service Desk. After completing the short questionnaire you will receive a report that includes an indication of the rating and maturity level your service desk might achieve for each of the Best Practice Standard's 9 concepts. The questionnaire comprises 19 sample questions (the full Best Practice Standard comprises 138 criteria covering 9 concepts) and will take approximately 15 minutes to complete.
To access the service desk performance assessment please enter your details below.
Step 1 of 4: Your Details
First Name*
Last Name*
Job Title*
Company Name*
Can we send you ITSM related updates and offers to help you to be brilliant?*Yes